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To create a template, go to Apps in your instance and select Threadwave Templates.
Then click the create template button for create a template.
Create your template and then click the Save button to save the template.
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Personal templates are exclusive to the user who creates them, while global templates can be assigned permissions to specify where they should be displayed. |
Editing and Deleting Templates
You can edit and delete templates based on your permissions.
Using Variables in Templates
Variables in ThreadWave Templates allow you to dynamically insert context-specific information into your templates. Here's a brief explanation of commonly used variables:
$assignee: Indicates the current assignee's name.
$reporter: Indicates the current reporter's name.
$issuekey: Indicates the unique identifier (key) of the current issue.
$now: Represents the current date and time.
These variables will automatically be replaced with the relevant data when the template is applied, saving you time and ensuring accuracy in your comments.
Selecting a Template
Click the template icon below the editor to open the template list.
Select the desired template from the list, and it will be rendered in the editor.
