Creating extensive fields in Jira, such as

• Total Comments,

• First Comment,

• Last Comment,

• First Comment Date,

• Last Comment Date,

• First Comment Author,

• Last Comment Author,

• Issue Age Tracker,

• Date Difference Calculator

requires a detailed guide. Below is an example of how you might document these custom fields within your Jira instance:

Extensive Fields Documentation

1. Total Comments

• Field Type: Number Field

• Purpose: The Total Comments field calculates and displays the total number of comments associated with an issue.

• Use Cases:

  • Quickly assess the level of engagement and discussion around an issue.

  • Identify issues with a high volume of comments, which may require further attention or monitoring.

2. First Comment

• Field Type: Text Field

• Purpose: The First Comment field displays the content of the very first comment made on an issue.

• Use Cases:

  • Easily reference the initial information or problem description associated with an issue.

  • Understand the historical context of an issue by reviewing its first comment.

3. Last Comment

• Field Type: Text Field

• Purpose: The Last Comment field displays the content of the most recent comment made on an issue.

• Use Cases:

  • Stay informed about the latest updates or changes regarding an issue.

  • Quickly access the most recent information relevant to the issue.

4. First Comment Date

• Field Type: Date Picker

• Purpose: The First Comment Date field records and displays the date when the very first comment was added to an issue.

• Use Cases:

  • Track the date when an issue's discussion began.

  • Monitor the time elapsed since the first comment was made.

5. Last Comment Date

• Field Type: Date Picker

• Purpose: The Last Comment Date field records and displays the date of the most recent comment on an issue.

• Use Cases:

  • Track the date of the latest activity on an issue.

  • Calculate the time since the last comment for reporting or escalation purposes.

6. First Comment Author

• Field Type: User Picker (Single User)

• Purpose: To display the username of the person who made the first comment on an issue.

• Use Cases:

  • For identifying the user who initiated discussions.

7. Last Comment Author

• Field Type: User Picker (Single User)

• Purpose: The Last Comment User field captures and displays the user who made the most recent comment on an issue.

• Use Cases:

  • Easily identify and contact the user responsible for the latest update or comment on an issue.

  • Assign follow-up actions based on the last comment.

8. Issue Age Tracker

• Field Type: Calculated Field

• Purpose: The Issue Age Tracker field calculates and displays the age of an issue in terms of days, weeks, or months since its creation.

• Use Cases:

  • Monitor the duration of time an issue has been open to prioritize work.

  • Set SLAs or response times based on issue age.

9. Date Difference Calculator

• Field Type: Calculated Field

• Purpose: The Date Difference Calculator field calculates and displays the difference in days, weeks, or months between two date fields. Users can specify the date fields to compare.

• Use Cases:

  • Calculate the turnaround time between custom date fields (e.g., start date and end date) to track project durations.

  • Automatically compute deadlines and due dates based on date differences.

These custom fields enhance Jira's capabilities by providing valuable insights, historical context, and automated calculations. They can be especially helpful for project managers, team leads, and support teams to streamline workflow and improve issue tracking and management.

Examples

Here are some example use cases for these custom fields:

1. Total Comments: Display the number of comments to gauge issue activity.

2. First Comment and Last Comment: Showcase initial and latest user interactions on an issue.

3. First Comment Date and Last Comment Date: Provide insight into when discussions began and ended.

4. First Comment User: Identify the first user to interact with the issue.

5. Last Comment User: Identify the last user to interact with the issue.

6. Issue Age Tracker: Track how long an issue has been open, helping with prioritization.

7. Date Difference Calculator: Calculate time intervals between custom date fields.