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Log in to your Jira instance
Navigate to Project settings → Extended JSM Portal - PRO
Click on the request type then search and set who can edit.
Search & add the fields.
Check the checkbox to make the field editable.
Hover on the field to remove from stored/selected fields for portal
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7.Click Submit to save any changes.
8.You are all set. the selected fields will be displayed on customer request page ONLY if they have any value(s) on the issue.
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8 9. Navigate to the customer request page → Edit Request.
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910.Make corrections and click Submit to save any changes.
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