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  1. Log in to your Jira instance as an administrator.

  2. Navigate to Project settings → Workflows → Choose the respective transition & Click the “conditions”.From the right bottom click “Add condition“ & Choose “Open Pull Requests Condition “

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  3. After Choosing click “Add“ for configuration.

  4. Publish the workflow

Once configured the respective transition(s) will be hidden from Developers if there are at least one open Pull Request

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  1. Extended JSM Portal

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  1. Search & Add Fields.

Note

  1. Please find the supported field types: Text, Number, URL, Select List(single & multiple), Cascade Select list, checkbox, Radio Button, User Picker(single & multiple)

  2. Note: We are not supporting Summary, Description & reporter as they are part of the portal display already

  1. Hover on the field to remove from stored/selected fields for portal

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  2. Click Submit to save any changes

  3. You are all set. the selected fields will be displayed on customer request page ONLY if they have any value(s) on the issue

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