FAQ

Yes, ThreadWave Comments is available in the customer portal. You can enable it through the project settings page. If ThreadWave Comments is disabled, it will not be available in the customer portal.

No, it is not possible to hide native Jira comments in either the issue page or the customer portal.

No, variables are only available for use within templates. They cannot be used in direct comments outside of a template.

No, ThreadWave Comments does not support file uploads.

No, ThreadWave templates are available only on the issue page and cannot be used in the customer portal.